Our signature boxthecity box is sleek, modern, and always on point. Each gift is packed with branded tissue, crinkle, and a whole lot of intention. Want something more custom? Let’s chat — branded boxes, custom colors, and more are totally on the table via Boxed + Branded (Semi-Custom) and Fully Custom.

Nope. Order one or one hundred — no minimums required for Ready-to-Gift sets.

We strive to ship Ready-to-Gift orders within 2–4 business days. Need expedited? Just say the word and we’ll fast-track it. Need something extra custom or on a tight timeline? Let’s talk.

While we cannot control the shipping speeds once it is picked up from boxthecity, UPS and FedEx indicate the following average (but not guaranteed!) timeframes:

• Ground: 2–5 business days
• Expedited: 2–3 business days
• Overnight: 1–2 business days

Note: No weekend pickups or deliveries for expedited options.

Boxthecity will not issue refunds for delayed shipping. (Sorry! That is out of our control!!)

That depends on what "local" means to you!

With locations in Orlando and Las Vegas, we pride ourselves on our seamless deliveries to the convention hotels including in-room amenities. Please contact us to discuss your needs and pricing. There will be a $10 bellstand delivery fee assessed per gift set in addition to local delivery fees.

Once a gift is delivered to the hotel bellstand, concierge, or designated delivery point, boxthecity is no longer responsible for the gift’s final placement or timing. Please note that hotel policies, guest status (such as early check-out or Do Not Disturb), and staff handling may affect delivery to the recipient’s room.

We recommend confirming delivery protocols directly with the hotel when possible.

• Free ground shipping on Ready-to-Gift sets $100+
• Under $100? Shipping will be calculated at checkout.
• Want it faster? Please select your option at checkout.

All shipping includes: tracking and delivery confirmation.

Absolutely. Reach out and we’ll confirm what’s possible based on inventory and shipping speeds. Please note that Rush Fees may apply.

UPDATE WITH ZEST INFO.

All payment is due upon order placement, unless approved terms have been granted.

Payment can be made by credit, debit card or ACH (Direct Deposit).

Credit cards incur a 3.5% processing fee.

Not by mail as it melts + we’re Quality Queens. But we can hand-deliver in Orlando or Vegas. Ask us for options. If your Ready-to-Gift set includes chocolate (or other meltables), we will substitute with something fantastic during the months of June-September.

All sales are final. But if something arrives damaged, we’ve got you — contact us and we’ll make it right. Please refer to our Return Policy for more information.

If your order hasn’t shipped yet, we may be able to fix it. If it has, we can reroute it for a $20 fee. Email us ASAP with “Urgent - Address Change” in the subject.

Yes — we’ll gladly reship your gift for a $20 fee plus applicable shipping costs. Please note: if a returned gift box is not claimed and payment to resend is not received within 14 days, the gift will be considered abandoned and will become the property of boxthecity.

Please wait 3 days — sometimes it shows up. Still missing? Email us and we’ll try to help.

Always. No receipts or pricing are included in your gift box — that all goes to your email or customer portal.

Yes! Check out our Boxed + Branded (semi-custom) or Fully Custom options — or contact us for a call to walk through it.

The best way is to contact us - or, email us anytime at info@boxthecity.com — we can’t wait to hear from you!