Return Policy

Effective Date: August 6, 2025
Company Name: GIVN LLC dba boxthecity
Website: www.boxthecity.com

All gifts are final sale and non-refundable.

For custom or corporate orders, due to the personalized and often time-sensitive nature of these items, we are unable to accept returns, exchanges, or cancellations once production has begun. No changes or cancellations will be accepted after the order is placed.

That said—we understand that things happen. While all sales are presumed final, we take each situation on a case-by-case basis and always aim to resolve any issues with fairness.

If your package is lost or returned due to a shipping carrier issue, we will file a claim on your behalf. Please note that carrier investigations can take up to 30 business days to resolve.

Refunds & Exchanges

To be eligible for consideration of a refund or exchange, you must contact us at info@boxthecity.com within 3 days of your order date. If your return is approved, it may be subject to a 10% restocking fee. Returned items must be unused and in original condition.